Pack Distribution's Return Policy

  • Can I cancel, return, or change my order?

All sales are final. Under almost all circumstances, we do not allow order cancellations, returns, or exchanges.

Before placing an order, please check if you are eligible to resell any product we offer on the marketplace where you intend to sell the product.

When you place an order, you are acknowledged that your order represents an offer to purchase all the products and services listed within it. While we are pleased to facilitate the sale and shipment of our products to your specified location, any subsequent sales or issues that may arise when selling these products on Amazon or other marketplaces will be entirely your responsibility. We take no responsibility for Amazon/Walmart/third-party marketplace issues, brand-related issues, or any further resale-related issues. How customers choose to resell products is not related to Pack Distribution, nor can we accept liability for any resale practices our customers decide to participate in.

 

  • How does our reselling service work?

Pack Distribution and the client must mutually execute a product consignment agreement, and the client must approve the reselling price for the product prior to the products leaving our warehouse. Pack Distribution will be doing all possible within reason to resell the product as soon as possible. After the product is resold, the customer's account will be credited, or a refund will be issued. A 10% service charge will be applied for the reselling services. Pack Distribution cannot take any responsibility for the reselling result. Pack Distribution can't provide any specific timeframe when the product will be resold. Pack Distribution will notify the customer when the product is resold. Pack Distribution can stop the reselling at any time due to any reason without any notice.

 

  • How do you process refunds?

Through direct bank transfer via ACH/Wire.

 

Refunds are typically given in instances when we can issue a refund to the customer:

  • If any product(s) shipped is damaged (not damaged during transit)
  • If a product shipped is faulty (different product, different size, shade, etc.)
  • Supply chain issues (product(s) were canceled by the supplier)
  • We accept the customer's request to return the product.

 

By default, we will process the refund within seven business days.

 

  • How can I report problems with my order?

Please inspect the contents of your shipment immediately upon arrival. Any claims related to the products must be reported within 72 hours of delivery. If you receive a product that is faulty or incorrect, please contact us directly within 72 hours of receiving your order. Claims for damages that occurred during transit must be reported to the carrier. Pack Distribution is not liable for damages or losses caused by the carrier. Pack Distribution is also not responsible for damages or losses incurred at third-party warehouses, including Amazon's FBA centers, and with forwarders.

For an order to be eligible for a return, the products must be unused and in the same quantity and condition as when they were received, and they must be in their original packaging. Once we receive and inspect your return, we will send you an email to inform you of the approval or rejection of your refund request. You have up to 7 days to return the ordered products at your own expense. If the reason for the return is our error, we will provide you with a shipping label for the return. We cannot receive returns from any third-party marketplace fulfillment center.